Postage is free to all addresses in the United Kingdom.
Postage is free to all addresses in Europe when you spend over £50 or €50
Postage is free to all addresses in the United States and the Rest of the World when you spend over $100 (or £100 / €100).
When an order contains multiple items the weight calculator in checkout may calculate an order as exceeding 2kg and will automatically add postage charges.
(2kg / 4.6lb is the maximum weight for standard international air mail in the UK)
If we are able to split up your order into parcels under 2kg we will do so and refund the additional postage charges.
Alternatively we can arrange a one off payment with a reduced rate.
Please email us at email@example.com for assistance.
Certain items that are outsized or exceed 2kg we are unable to offer free postage on.
(2kg / 2.3lb is the maximum weight and 90cm / 36" is the maximum length for standard international air mail in the UK)
When an order weight exceeds 2kg the checkout will automatically add postage charges.
We do hope you are happy with your pinkcatshop.com purchase. If not, we offer a no-quibble returns policy.
If a purchase arrives damaged or defective please let us know within 7 days of arrival. We may ask for a photo of the damage, or ask for the item to be returned to us at no cost to you. We will then either refund you in full, or replace the item (if it is still available) as you prefer.
If the purchase is not what you expected or you would like to exchange it for something else, you can return it to us for a refund less the postage costs. We are unable to accept unwanted returns of items that appear to be used and / or missing their original packaging.
Please contact firstname.lastname@example.org with any questions and our customer service team will be happy to help.